Shipping & Returns

1.Delivery

We will aim to deliver to the UK mainland within 2-3 working days (excluding weekends & public holidays) of receipt and completion of your order; however, delays are occasionally inevitable due to unforeseen factors. All Muscle Gym Limited shall be under no liability for any delay or failure to deliver within estimated timescales.

Shipping costs will vary according to size, weight and location.
 

2. Courier Deliveries

a. Free shipping for orders over £80.00 is for mainland UK only. All Muscle Gym Limited remain the rights to cancel orders where an error may have occurred for shipping charges outside of UK or incorrect charge have been applied.
 

b. It is the customer's responsibility to supply All Muscle gym Limited with the correct Shipping information. All Muscle gym Limited  shall be under no liability for any wrong delivery information that has been supplied.

c. All items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.

d. When you receive your item/s from the courier it is VERY IMPORTANT to ensure that the packaging of your goods is checked, and in good condition and not damaged, BEFORE signing the delivery note. If the couriers attempt to deliver a parcel with damaged packaging PLEASE REFUSE it and instruct the driver to return it back to us. The parcel must be opened and any damage reported to us by phone within 24hours (working day).

If the products are damaged or faulty during transit, we will require proof ie image or picture, of the damaged goods before we can offer you a replacement. You will need to keep hold of the damaged goods and the parcel with the original packaging, until we have received the proof, and we have processed the claim through our courier company.

We will let you know within 2 working days that the claim has been processed and confirm that a replacement product will be dispatched to you accordingly.

This is to comply with our Couriers Insurance Policy. No Claim for damage can be processed if the delivery note is not signed 'damaged' or if we are not notified within 24 hours of the damage from receipt of the delivery. Please report any issues immediately by emailing us. This does not affect you statutory rights on the supply of goods (see Returns, Cancellations & Substitutions for more information).

e. If you have not received your item within 3 working days of dispatch of your order please track your delivery with the details supplied or email us. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within 7 days of the card being left. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.

f. We aim to dispatch items within 24 hours of payment being received and cleared (except where descriptions state a delay). Requests for a delay in dispatching an item cannot be guaranteed to be actioned and any liability for a returned delivery due to no one present at the delivery address at the time of delivery will be with the buyer.

g. We cannot be held responsible for non delivery of items if the delivery address given is not correct or incomplete (i.e. no house name or number/street details etc). If this is incorrect or incomplete the item may be returned to our distribution warehouse by the courier. If this occurs then you will be liable for the costs of the item to be returned to us and then re-dispatched back to you. h.e. 2 times the original delivery charge.

i. All items will be dispatched to the address supplied at Checkout.

j. All costs must be paid before any item is re-dispatched.

 

3. Returns, Cancellations & Substitutions

a. All items can only been returned in a resalable condition, once opened return cannot be accepted.

b. The postage is not refundable for any item that has been returned to us due to customers not being at home, and a shipping charge will be required if the customer requires the product to be resent.

c. Customer is responsible for shipping fees relating to returns.

d. All returns have to be checked by us before replacements/ refunds can be issued.

 

e. Refunds will be automatically processed after 7 days if we are unable to process your order for any reason.

4. Refusing a Delivery

a. Refusal of an unwanted item will make you liable for a charge equal to the original delivery for the item to be returned to us and a further charge for the item to be redelivered i.e. a refusal of a delivery for any reason will mean you are liable for an extra cost of twice the original delivery charge.

b. The correct procedure is to accept the delivery, if damaged sign delivery note as such and contact us within 24 hours. We can advise you of the course of action for a replacement.