Terms & Conditions
Privacy & Safety
All muscle gym limited Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.allmusclestore.com (the “Site”).
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PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers via bank payment and paypal), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store.. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
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INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
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Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
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YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
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Minimum age of buyer and user is 18 years old.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at allmusclegym1@gmail.com or by mail using the details provided below:
20 Scarletts, Basildon, ENG, SS14 2HZ, United Kingdom
Terms & Conditions
1.Delivery
We will aim to deliver to the UK mainland within 2-3 working days (excluding weekends & public holidays) of receipt and completion of your order; however, delays are occasionally inevitable due to unforeseen factors. All Muscle Gym Limited shall be under no liability for any delay or failure to deliver within estimated timescales.
Shipping costs will vary according to size, weight and location.
2. Courier Deliveries
a. Free shipping for orders over £80.00 is for mainland UK only. All Muscle Gym Limited remain the rights to cancel orders where an error may have occurred for shipping charges outside of UK or incorrect charge have been applied.
b. It is the customer's responsibility to supply All Muscle gym Limited with the correct Shipping information. All Muscle gym Limited shall be under no liability for any wrong delivery information that has been supplied.
c. All items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
d. When you receive your item/s from the courier it is VERY IMPORTANT to ensure that the packaging of your goods is checked, and in good condition and not damaged, BEFORE signing the delivery note. If the couriers attempt to deliver a parcel with damaged packaging PLEASE REFUSE it and instruct the driver to return it back to us. The parcel must be opened and any damage reported to us by phone within 24hours (working day).
If the products are damaged or faulty during transit, we will require proof ie image or picture, of the damaged goods before we can offer you a replacement. You will need to keep hold of the damaged goods and the parcel with the original packaging, until we have received the proof, and we have processed the claim through our courier company.
We will let you know within 2 working days that the claim has been processed and confirm that a replacement product will be dispatched to you accordingly.
This is to comply with our Couriers Insurance Policy. No Claim for damage can be processed if the delivery note is not signed 'damaged' or if we are not notified within 24 hours of the damage from receipt of the delivery. Please report any issues immediately by emailing us. This does not affect you statutory rights on the supply of goods (see Returns, Cancellations & Substitutions for more information).
e. If you have not received your item within 3 working days of dispatch of your order please track your delivery with the details supplied or email us. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within 7 days of the card being left. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.
f. We aim to dispatch items within 24 hours of payment being received and cleared (except where descriptions state a delay). Requests for a delay in dispatching an item cannot be guaranteed to be actioned and any liability for a returned delivery due to no one present at the delivery address at the time of delivery will be with the buyer.
g. We cannot be held responsible for non delivery of items if the delivery address given is not correct or incomplete (i.e. no house name or number/street details etc). If this is incorrect or incomplete the item may be returned to our distribution warehouse by the courier. If this occurs then you will be liable for the costs of the item to be returned to us and then re-dispatched back to you. h.e. 2 times the original delivery charge.
i. All items will be dispatched to the address supplied at Checkout.
j. All costs must be paid before any item is re-dispatched.
3. Returns, Cancellations & Substitutions
a. All items can only been returned in a resalable condition, once opened return cannot be accepted.
b. The postage is not refundable for any item that has been returned to us due to customers not being at home, and a shipping charge will be required if the customer requires the product to be resent.
c. Customer is responsible for shipping fees relating to returns.
d. All returns have to be checked by us before replacements/ refunds can be issued.
e. Refunds will be automatically processed after 7 days if we are unable to process your order for any reason.
4. Refusing a Delivery
a. Refusal of an unwanted item will make you liable for a charge equal to the original delivery for the item to be returned to us and a further charge for the item to be redelivered i.e. a refusal of a delivery for any reason will mean you are liable for an extra cost of twice the original delivery charge.
b. The correct procedure is to accept the delivery, if damaged sign delivery note as such and contact us within 24 hours. We can advise you of the course of action for a replacement.
5. Pricing & Payment
a. While we try and ensure that all prices are accurate, errors may occasionally occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of continuing with your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
b. All prices include VAT at the applicable current rates but exclude delivery charges.
c. Secure Credit Card Transactions: In order for us to safely and securely process your order using a credit card, the page where you enter your card details is held on a secure server. When this information is sent it is in an encrypted format.
d. No item will be dispatched until full payment has been received and cleared by the bank. For this reason electronic means of payment are preferred.
6. Contacting Customer Services
a. For all enquiries including dispatch, delivery and after sales service please contact the customer service team by submitting a contact form.
7. Product Description and Availability
a. Occasionally manufacturers will update their products, and we reserve the right to supply these, even if pictures and descriptions may vary from the listing shown.
b. Pictures are for illustration purposes only and products may occasionally vary in size, shape or colour.
c. All Muscle gym is not responsible for the effects or outcome from taking supplements that are sold on www.allmusclestore.com. All muscle gym limited is a reseller of supplements not manufacturer. For any quality issues manufacturer should be contacted directly.
8. Liability
a. The maximum liability for any reason is limited to the cost of the item paid.
9.Miscellaneous
a. For International orders, Customs departments will randomly select packages, which they will open and check. Although this does not happen often, they will occasionally open interior packaging. We cannot accept responsibility for these occurrences as Customs procedures are outside our control.